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Frequently Asked Questions & Answers

Answers to common questions about our services




  • Program Overview
    1. Can I file my 1040 taxes on your site? (Back to Top)

      No, our site cannot be used to file individual 1040 tax returns. Our site is for businesses who need to file the following forms with the government, and mail copies to the recipients: W-2, W-2C, 1099-MISC, 1099-DIV, 1099-INT, 1099-R, 1099-S, 941, 941/Schedule B, and 944.


    2. Do you store my credit card information? (Back to Top)

      For increased security, FileTaxes does not store your credit card information, nor do we make it accessible on the site for future orders. All information is stored in a secure area for record keeping purposes only. Privacy Policy


    3. How do I pay for forms I've submitted? (Back to Top)

      We accept Visa, MasterCard, Discover or American Express. Credit card information is required when you submit your forms. The site offers real-time credit card processing.


    4. How much does it cost? (Back to Top)

      For 1099 and W-2 forms, the cost is $3.99 per recipient, which includes:
       
      • E-filing with the IRS (for 1099 forms) or SSA (for W-2 forms)
      • Printing and mailing of copies to each recipient via first class mail
        • Four W-2 employee copies
        • Four 1099-R copies
        • One 1099-MISC, 1099-INT, 1099-DIV or 1099-S copy
      • PDF payer copy for your records (print or save to your computer)
      • Email confirmation of each transaction
      • The ability for you to print copies for filing of the W-2, W-2C, 1099-MISC and 1099-R forms to comply with State or Local filing requirements.
      • Maintaining an account database of payer and recipient information from which you can easily populate names and addresses
      • Access to prior year forms (2 years of forms are housed in our system)

      For 941 and 941 Schedule B forms, the cost is $4.95 per filing, which includes:
       
      • E-filing with the IRS
      • PDF payer copy for your records (print or save to your computer)
      • Email confirmation of each transaction
      • Processing of payments under $2,500
      • Resending of rejected 941 and 944 forms at no charge
      • Access to prior year forms (2 years of forms are housed in our system)
      • PIN request for e-filing (required only once)
         

      For 944 forms, the cost is $9.98 per filing, which includes:
       
      • E-filing with the IRS
      • PDF payer copy for your records (print or save to your computer)
      • Email confirmation of each transaction
      • Access to prior year forms (2 years of forms are housed in our system)
      • Resending of rejected 944 forms at no charge


    5. I can't find my user name or password (Back to Top)

      To retrieve your password:

       

      • Use the 'forgot password' link near the log-in box
      • We will reset your password and email you a temporary one
      • This email will go to the email address we have on file for you

      To retrieve your User Name:

      • In order to protect your privacy, and that of your 1099 & W-2 recipients, our support team cannot provide your user name if you have misplaced it 
      • The ONLY way you can retrieve either your User Name or Password is by entering the email account used for account setup


    6. What exactly is Filetaxes.com? (Back to Top)

      FileTaxes.com is a website for quickly filing wage and information reports online - W-2, W-2C, 1099-MISC, 1099-DIV, 1099-INT, 1099-R, 1099-S, 941, 941 Schedule B, and 944 forms. After entering your data online, submit all your forms, or only those selected to us, and enter a credit card for payment.

      W-2 and 1099 Form Processing via Filetaxes.com:
      • For W-2s, we e-file the Federal Copy A information to the Social Security Administration (SSA)
      • For 1099s, we e-file the Federal Copy A information to the Internal Revenue Service (IRS)
      • We print and mail an original W-2 or 1099 form to the recipient (employee or other payee)
      • We send an e-mail confirmation of the transaction to you, the filer
      • Once the data is submitted you can print copies for your own files
      • You are able to review forms filed for the current year and two years prior
      • IMPORTANT NOTE: You must meet any State and Local filing requirements by printing copies from Filetaxes.com and mailing copies to these agencies yourself

      941 and 944 Form Processing via Filetaxes.com:
      • A free PIN request is available on Filetaxes.com, and must be completed before you can e-file 941 forms
        • To request a PIN, log-in or create an account, then View Dashboard; select 941 from the 'File New Forms' drop-down box and click the 'Request a PIN' button
      • We e-file the Federal 941/Schedule B and 944 information to the IRS
      • We will send an e-mail confirmation of the transaction to you, the filer
      • You will be able to print a copy of the 941/Schedule B or 944 for your records
      • You can submit paymets of up to $2500 using Filetaxes.com
      • You are able to review forms filed for the current year and two years prior


    7. What security measures does the site have? (Back to Top)

      Our site has received a digital certificate from Network Solutions, which means that Network Solutions has verified our identification and issued a unique certificate as proof of our identity.

      We use Secure Sockets Layer protocol (SSL) and 128-bit encryption, which ensures that your sensitive information, such as credit card number, User ID, and password, is encrypted to ensure it cannot be read or intercepted when passed over the Internet. When you enter a secure web site, your browser displays a closed padlock or an unbroken key on the status bar. Most browsers can also be set to alert you when you enter and leave a secured site. Some earlier browsers may not support SSL protocol; if you encounter problems with security, you may need to upgrade your browser. 
       


    8. When can I start to file forms? (Back to Top)

      Even though most businesses will file W-2 and 1099, and 944 forms in January, we usually switch to current year forms in early December each year.

      Remember to file forms prior to January 31, to report prior calendar year wage and income information. 941 forms are filed quarterly and are due on the last day of the month that follows the end of each quarter.

      NOTE: We will begin e-filing forms on approximately January 5, 2010. Although we will hold e-filings for W-2s and 1099s until January 5, recipients copies are mailed within one week of submission.
       


  • Details of Services
    1. Can I import data from my accounting software? (Back to Top)

      Yes, we support importing of data from QuickBooks® and other accounting software. For detailed information, please reference the Data Import section of these FAQs (below) or the Technical Support Knowledgebase.
       


    2. How do I file State, City and Local forms? (Back to Top)

      We do not e-file or mail state, city or local copies for you.

      In order to comply with state, city and local requirements, you may need to print a copy of your W-2 or 1099 forms and mail them to these agencies.

      After you submit forms, print a State/Local copy from the 'View Dashboard' page, by clicking 'Print and View Forms' in the Submitted Forms section.
       
       


    3. How do I get copies of each form for the businesses I've filed for? (Back to Top)

      Our service includes the mailing of an original form to the recipient/employee for each W-2, W-2C, or 1099 form. You will also receive an email confirmation of the transaction. 

      Once the forms are submitted, you can print a copy, or save the PDF version of any form. 

       

      • Log-in to the system
      • Go to 'View Dashboard'
      • Click  the 'View and Print' forms button in the Submitted Forms section


    4. How long does it take for the recipient to receive their forms? (Back to Top)

      From January 1 through January 26, forms received by 3pm EST are processed and mailed within 3 business days of receipt. From January 27 through February 1, forms received by 3pm EST are guaranteed post marked by February 1. Starting February 16, forms are processed every Monday and Thursday morning and postmarked within 3 business days of processing. Recipients should receive their copies within 5-7 business days after mailing.


    5. I'm a tax professional and need to file for several businesses. Do I need to set up multiple accounts? (Back to Top)

      No, you only need to create one account.

      As you file forms with this account, the site will remember the payer/payee contact information.

      When filing a form at a later date for this same payer, all you need to do is choose the payer and payee from the drop-down selection boxes on the form. All contact information will be filled in on the form.

       


  • Data Import From Quickbooks
    1. What versions of Quickbooks are supported for importing data? (Back to Top)

      The Data Import Wizard is designed for use with 2006 or higher versions of QuickBooks Pro, Premier, or Enterprise software.Online versions or other versions of the software are not supported.


  • 1099 & W-2 Form Processing
    1. Are your forms IRS/SSA approved for filing? (Back to Top)

      The IRS and SSA (Social Security Administration) have approved all of our forms for filing, guaranteeing they are current and accurate. Since the 1950's,we have worked closely with the IRS and state agencies to guarantee that the forms your employees and payees receive are approved.


    2. Can I file 941/944 forms for multiple clients? (Back to Top)

      Yes, you are required to have a separate PIN number for each EIN. If you will be filing forms for multiple EIN numbers, you will need to complete a PIN Registration for each EIN.

      The IRS will mail the PIN number to the client assigned to the EIN. You will need to keep in contact with your client to obtain this PIN number.

      A separate PIN is required for each person who will "sign" the 941/944. If at any time in the future a new person will be "signing" the 941/944 for a particular EIN, a new PIN will be required to replace the new signature. Be sure to register using the employer name under which you filed for an Employer Identification Number (EIN).

      The IRS will NOT ALLOW employers that are in arrears or have other tax issues to submit their 941/944 electronically. Therefore, registration for the PIN is also the time when the IRS grants permission to file the 941/944 electronically for a specific EIN.


    3. How do I correct forms that I've already submitted? (Back to Top)

      W-2 Corrections
      We do offer the W-2C form for filing. Simply Start Filing, and select 'W-2C' from the drop down box in the Enter New Forms section.

      1099 Corrections
      We do offer 1099 corrections ONLY when you filed the form originally on our site. You can correct a 1099 form you previously filed on our site by going to the 'View Dashboard' page and selecting 'Correct 1099s' under the Submitted Forms section. 
       
      941 and 944 Corrections
      We DO NOT offer the ability to file corrected 941s or 944s at this time. 


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